Terms of Service

1. Agreement

These Terms of Service govern all services supplied by RankAu. An agreement is formed when you confirm an order by WhatsApp or email, or when you pay an invoice we have issued. The package scope shown on your invoice, together with these terms and our Refund & Cancellation Policy, forms the whole agreement between us.

2. Scope of work

We supply the deliverables listed in your chosen package or custom quote. Work outside that scope is quoted separately and only begins once you approve it in writing.

We may substitute a deliverable of equal or greater value where a platform change, policy change or technical constraint makes the original deliverable impractical. We will tell you before we do.

3. Fees and payment terms

All prices are quoted in Australian dollars. The quoted amount is the amount invoiced — no hidden fees.

Management fees are billed monthly in advance. Invoices are payable within 7 days. Advertising spend is billed and reconciled separately from our management fee and is paid directly to the ad platform wherever possible.

We may pause work on accounts more than 14 days overdue. Work resumes once the account is settled.

4. Client responsibilities

You agree to provide timely access to your website, hosting, analytics, ad accounts and any content we need, and to review deliverables within 5 business days. Delays in access or approvals extend delivery timeframes accordingly.

You confirm that any material you supply to us is accurate, lawful and yours to use, and that your business, offers and claims comply with Australian Consumer Law and the advertising policies of the platforms we run campaigns on.

5. Performance and no guarantee of rankings

Search and advertising results depend on algorithms, competitors, budget and market conditions outside our control. We do not guarantee specific rankings, traffic, lead volume or revenue. We do guarantee that the scope of work you paid for will be delivered with due care and skill.

6. Intellectual property and ownership

On full payment of the relevant invoice, ownership of content, copy and creative produced specifically for you passes to you. Our internal templates, processes, tooling and reporting frameworks remain our property.

Ad accounts, analytics properties and any assets created in your accounts remain yours at all times. We will not withhold access at the end of an engagement.

7. Confidentiality

Each party will keep the other's non-public business information confidential and use it only to perform or receive the services. This obligation survives the end of the engagement.

8. Third-party platforms

Our services rely on third-party platforms including Google, Meta, TikTok, LinkedIn and your hosting provider. We are not responsible for outages, policy changes, account suspensions or algorithm updates imposed by those platforms, but we will work with you to resolve them.

9. Liability

Nothing in these terms excludes the consumer guarantees under the Australian Consumer Law. To the extent permitted by law, our total liability arising from the services is limited to resupplying the services or refunding the fees you paid for the affected month.

Neither party is liable for indirect or consequential loss, including loss of profit, goodwill or anticipated savings.

10. Termination and suspension

Either party may end a rolling monthly engagement on 30 days' written notice. Committed 3, 6 and 12 month terms are governed by our Refund & Cancellation Policy.

We may suspend or end an engagement immediately if the work would breach the law or a platform policy, or if payment remains overdue after written notice.

11. Governing law and contact

These terms are governed by the laws of Australia. Questions or notices can be sent to hello@rankedau.com.au or by WhatsApp to +61 431 335 241 during AEST business hours.