Legal
Privacy Policy
What we collect, why we collect it, and the control you keep over your information. Last updated 2026.
1. Who we are
RankAu provides SEO, content and digital media advertising services to businesses in Australia. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What we collect
Enquiry and client details: your name, business name, phone number, email address, website and the content of messages you send us by WhatsApp, email or our order forms.
Billing details: ABN, billing address and invoice records. We do not store full card numbers — payments are processed by your bank or our payment provider.
Website usage data: pages visited, referring source, approximate location, device and browser, collected through analytics and advertising tools.
3. Why we collect it
To quote, deliver and support the services you asked for; to issue tax invoices and meet our record-keeping obligations; to communicate with you about your campaigns; and to improve our own website and marketing.
We do not sell personal information, and we do not send marketing messages to people who have not asked to hear from us.
4. Cookies, analytics and advertising
Our site may use cookies and similar technologies through Google Analytics 4, Google Ads and Meta advertising tools to measure traffic and campaign performance. You can block or delete cookies in your browser settings; some parts of the site may then work less well.
5. Who we share information with
We share information only with service providers who help us deliver the services — for example analytics and advertising platforms, email and messaging providers, accounting software and hosting providers — and only to the extent they need it.
Some of these providers store data overseas, including in the United States and the European Union. We take reasonable steps to ensure they handle your information consistently with the APPs.
We may also disclose information where required by law.
6. WhatsApp enquiries
When you order or enquire through WhatsApp, your message and phone number are transmitted and stored by WhatsApp under its own privacy terms. We retain those messages as a record of your instructions and scope.
7. Storage, security and retention
Information is stored in access-controlled systems with encryption in transit. We keep client and billing records for at least 7 years to meet Australian tax and record-keeping requirements, and delete or de-identify other information when it is no longer needed.
No system is perfectly secure. If a data breach likely to cause serious harm occurs, we will notify you and the OAIC as required by the Notifiable Data Breaches scheme.
8. Access, correction and complaints
You can ask for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Email hello@rankedau.com.au or message +61 431 335 241 and we will respond within 30 days.
If you are not satisfied with our response, you can escalate the matter to the Office of the Australian Information Commissioner at oaic.gov.au.
9. Changes to this policy
We may update this policy as our services or obligations change. The current version always appears on this page.