Refund & Cancellation Policy

1. Scope of this policy

This Refund & Cancellation Policy applies to all SEO, content, link building and paid media management services supplied by RankAu to clients in Australia and overseas. By confirming an order on WhatsApp, by email, or by paying an invoice, you accept the terms set out below.

Nothing in this policy limits your rights under the Australian Consumer Law (ACL). Our services come with guarantees that cannot be excluded under the ACL, including that services will be provided with due care and skill and within a reasonable time.

2. 30-day satisfaction guarantee

New clients are covered by a 30-day satisfaction guarantee on their first month of service. If, within 30 days of your first invoice date, you are not satisfied with the standard of work delivered, contact us in writing and we will either rework the deliverables at no cost or refund the unused portion of your first month's management fee.

The guarantee covers our management fee only. It does not cover third-party costs already spent on your behalf (see section 5).

3. Cancelling a monthly (rolling) plan

Monthly plans are rolling and can be cancelled at any time by giving 30 days' written notice. Services continue and remain payable for the 30-day notice period, after which no further invoices are issued.

Cancellation requests must be sent by WhatsApp to +61 431 335 241 or by email to hello@rankedau.com.au. The cancellation date is the date we acknowledge your request in writing.

4. Cancelling a 3, 6 or 12 month term

Discounted 3, 6 and 12 month terms are committed engagements billed monthly. The discount you receive is granted in exchange for the committed term.

If you cancel a committed term early, the discount for months already delivered is reversed and the difference between the discounted rate and the standard monthly rate becomes payable. Remaining months are then released and you will not be billed for them.

Where a full term has been prepaid, we refund the unused whole months, less the reversed discount on the months already delivered and any third-party costs already committed.

5. Non-refundable items

The following are not refundable once incurred, because they are paid to third parties or are irreversible once delivered: advertising spend paid to Google, Meta, TikTok, LinkedIn or any other ad platform; paid media placements, sponsored posts and link placement fees; software, licence and subscription costs purchased for your account; domain, hosting and third-party tool fees; and completed deliverables that have already been published, handed over or approved.

Advertising budget is always billed and reconciled separately from our management fee.

6. No guarantee of specific rankings or revenue

SEO and paid media outcomes depend on factors outside our control, including search engine algorithms, competitor activity, your website, your budget and your market. We do not guarantee a specific ranking position, traffic volume, lead count or revenue figure, and refunds are not issued on the basis that a particular ranking or sales result was not achieved.

What we do guarantee is the scope of work in your package: the deliverables listed on your invoice will be produced to a professional standard within the agreed timeframe. If a deliverable is not supplied, that portion is refundable.

7. Pausing your service

Instead of cancelling, you may pause an active engagement once per 12-month period for up to 60 days. Committed terms are extended by the length of the pause, and your discount is preserved. Pause requests require 14 days' written notice.

8. Client responsibilities

Timely delivery relies on you providing website access, ad account access, brand assets, approvals and feedback within a reasonable time. Where a project is delayed for more than 30 days because required access or approvals were not provided, fees for that period remain payable and are not refundable.

9. Chargebacks and disputes

Please contact us before raising a chargeback with your bank or card issuer. Almost every dispute is resolved faster directly. We aim to acknowledge every refund request within 2 business days and to reach a resolution within 10 business days.

Approved refunds are processed to the original payment method within 10 business days. Bank transfer refunds require your BSB and account number.

10. Invoices and currency

All prices are quoted and invoiced in Australian dollars. Refunds are issued in the same currency and to the original payment method, with a credit note provided for your records.

11. How to request a refund

Send your business name, invoice number, the service concerned and the reason for the request to hello@rankedau.com.au, or message +61 431 335 241 on WhatsApp. We may ask for supporting detail such as screenshots or reporting references so we can assess the request properly.

12. Changes to this policy

We may update this policy from time to time. The version in force at the date of your invoice is the version that applies to that engagement.